Booking & Cancellation Policy

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Fares & Prices All fares and prices quoted are subject to availability. Prices are subject to change until full payment is received. Prices quoted dose not include GST of 12.5%.  A 50% deposit must be made upon reservation.

Arrival Please arrive 15 - 20 minutes prior to scheduled departure. If your departure is from your place of lodging, please be prepared to leave 15 - 20 minutes prior to your scheduled time. We cannot be held responsible for tours missed or incomplete due to late arrivals.

Availability of Activities The activities and services offered are subject to availability and can be withdrawn without notice.

Dates Not Guaranteed While we make every effort to ensure tours are held on the date requested, a variety of factors may require a change. Circumstances including, but not limited to, weather and availability of guides and/or resources may impact the date requested. If the availability of your date changes, we will contact you as soon as possible and your tour will be rescheduled to a new date. If rescheduling is not an option, you may be offered credit towards another tour or a refund of any deposit paid.

Cancellation by You We understand that your plans may change. If you need to modify or cancel your tour, please contact us as soon as possible. Should you need to cancel or reschedule a tour, we will first attempt to reschedule your tour to a different day. If that is not an option, we may offer alternative tours. If you contact us after the scheduled start of your tour or do not show up for your scheduled tour, NO REFUND is available. If you cancel and do not replace the tour, a refund (less any fees) shall be offered in accordance with this schedule: ∙ Notification of 30 days or more prior to your scheduled tour date: full refund of any deposit paid. Notification of 29 to 15 days prior to your scheduled tour date: refund of deposit paid less 50% fee ∙ Notification of 14 to 7 days or more prior to your scheduled tour date: refund of deposit paid less 75% fee ∙ Notification of less than 7 days: no refund available

Weather Advisories/Partial Tours Sometimes weather conditions may make a tour permissible but not advisable. If we advise that your tour may not be completed due to pending weather, we will offer to reschedule to another day or suggest an alternative activity. If you elect to begin the tour, no refund or exchange will be made available if the tour is unable to be completed due to weather or conditions of nature.

Cancellation by Us We reserve the right to cancel any tour prior to departure date for any reason including, but not limited to, insufficient number of participants, weather, or unavailability of equipment or guides. If that happens, we may offer an alternate date or activity of equal value. If you choose not to accept the alternatives, all refunds will be made accordingly and without further obligations. We shall not be held liability for any contingent costs incurred by you arising from the cancellation. You will receive a refund within 45 days following the scheduled departure date. We will not be liable for any claims, losses, damages, or costs sustained by you. Important Please carefully check the dates on your itinerary and contact us immediately if these are not correct. Your payment (either deposit or in full) acknowledges your acceptance of these policies.